Customers who choose managed hosting can - according to the agreed SLA - count on the support of a technical account management team. If a failure occurs, you can directly contact Combell's system managers.
They are technical account managers who understand both the functioning and the needs of your company and the technical environment that meets these needs. Combell has a dedicated team that carries out the technical management of the assignments for managed hosting. Our technical account managers take the ownership of your environment in-house. In this context, they will - among other things - keep the detailed documentation of your managed hosting solution up-to-date.
Combell's managed hosting support team can be contacted 24/7. You can choose the advised SLA for the specific needs of your company in consultation with Combell.
According to this SLA, we will provide the appropriate service level with the corresponding response waiting time. Combell is renowned as the provider that offers the fastest response time in the Belgian market.
Technology and infrastructure are just one side of the story. They are the means through which you want to get things going, they are not an end in itself. Eventually, it is you who must implement the ICT services that rely on this technology and infrastructure.
Although ICT are today linked to about every aspect of your business, that does not mean that you should study every aspect of ICT yourself. You would probably prefer to focus on your core business. That is why Combell offers you a wide range of ICT services that enable you to fully support your business, without you having to keep worrying about the technical side of things. You always benefit from the best and the latest technological services.
You no longer need to have the required expertise in-house. Combell manages the technical framework, including security, maintenance, backups, etc. You do not have to worry about your IT environment. You can fully focus on your business and Combell does the rest.